Returns Policy
1. Returns Overview
Please carefully review our Returns Policy for essential information regarding the returns and refunds process.
2. Return Policy
All sales are final. Returns will only be accepted in the case of a damaged or defective item. No returns will be accepted for any other reasons.
3. Eligibility for Refunds
If you receive a damaged or defective item, you must initiate a refund within 14 days from the time the item was delivered. Refunds will only be considered for damaged or defective items. To be eligible for a refund, you must provide proof of the damaged or defective item.
4. Refund Process
Refunds will not be accepted once an order has been shipped. To initiate a return, please contact our Customer Support team at [email protected] with the following details:
5. Shipping Costs for Returns
Customers are responsible for covering the shipping costs for returning items. Additionally, customers must securely package the return shipment and attach the provided label. Shipping costs are non-refundable.
6. Return Address
To initiate a return, please contact us at [email protected] for the return address.
7. Refund Timeline
Once we receive your returned item and verify its condition, we will process your refund. The time it takes for refunds to be reflected in your account will depend on your bank institution.
8. Non-Returnable Items
We do not accept returns for any items other than those damaged or defective upon receipt.
9. Exchange Policy
We do not offer direct exchanges. Customers can return the item and place a new order.
10. Cancellation Policy
Orders cannot be canceled once they have been shipped.
11. Contact Us
If you have any questions or concerns about our Returns Policy, please contact us at [email protected].
12. Changes to Returns Policy
We reserve the right to modify this Returns Policy at any time.
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